Full Gold Ribbon Guppy

We do our best to deliver you healthy fish but sometimes things are just to be unlucky. As fish enthusiasts, neither you nor we want it to happen, that's why we offer Live Arrival Guarantee.

• Fill out the Guarantee form
• The Form must be reported within 2 hours from the delivery time to be eligible for a refund. No refund can be offered if contact is not made within these time frames.
• We will issue the refund in store credit equal to the deceased fish's value, the shipping fee is non-refundable unless the whole shipment is dead on arrival.
• The form must contain photos and video of the deceased fish still in the unopened bag along with your order number.
• Please do not mail any specimens back to Tropicflow.
• Tropicflow recommends that all new aquatic life be quarantined for 14 days. We will not refund or replace any existing Live Fish, Invertebrates, or Live Plant that is injured or become ill as a result of introducing new aquatic life to your aquarium.

Conditions to Qualify for our Guarantee:

• All claims must be brought to our attention within 2 hours of the package being delivered. (Please follow the instructions provided above)

• A clear photograph of the damaged, sick, or dead fish, invertebrate, plant, or dry good is required.

• Please provide one photograph of the unopened bag that contains dead livestock with the bag tie facing down as well as a second photograph of the dead livestock on top of the styrofoam box top for easy counting purposes. 

• Livestock claims are voided if the customer misses the first delivery attempt.

• If you miss the delivery and the package is delayed a day or more because of it, we cannot accept responsibility for any losses. It is the customer’s responsibility to check the tracking number for delivery. Tracking numbers are provided in order shipment notification emails.

• It is the responsibility of the customer to provide us with the correct shipping information. We can not be held responsible for deliveries made to the address that was provided to us if that address was incorrect. 

• The shipment must be sent to the correct delivery address, and not forwarded to another address unless still delivered on the same day. Forwarding of packages results in an extra day or more in transit. 

• Any extras that are sent are not covered under the guarantee.

• Order must be canceled within 12 hours of the original order for a full refund

• After 12 hours, order cancellation will be subjected to a 20% restocking fee and will be refunded as store credit which can be used for future purchases

• In case of the fishes not being up to shipping standards due to health issues, we will refund on the fishes that cannot be shipped as we want to ensure no cross infection should happen and on-time delivery.

From Tropicflow with Love - Treat your Fish with Knowledge

Moving into a new aquarium tank (home) can be a shock for any creature, but for fish, it is particularly stressful. Not only will a new aquarium tank be completely unfamiliar for your new fish, but the water will likely be of a different quality. Subtle changes in water temperature, pH, quality of water, and other factors make a huge difference in your fish’s life. To keep your fish safe and healthy, there are certain measures you should take step-by-step when introducing fish to a new aquarium tank. Here is a process of how to make an easy aquarium to introduce a new fish:

Precautions

• Talk to an expert at the fish store or to a veterinarian to make sure the aquarium fish species you are adding will be compatible with your existing aquarium fish species.
• Make sure the fish you are adding to your aquarium tank are the proper size for their new environment. Research the species and make sure it won’t grow too large for your tank.
• Test your water quality before adding your new fish. Your chlorine level should be at zero, and your pH should match a new fish environment. 
• Make sure your tank has plenty of places for a fish to hide. Objects, plants, and rocks provide great cover so that your fish will be less stressed.
• Feed the fish in your aquarium before adding any new fish. This will make the existing fish less aggressive.
• Before adding your new fish, turn your aquarium lights off. You may want to dim the lights in the room as well. This will create a less stressful environment.
• Don't be surprised if your new fish is not happy and excited, they just traveled for a long trip to a new home, give them some time.

Adding the Fish

When you are ready to add your fish to the aquarium, you should follow these steps:

• Take the sealed bag that your fish came in and float it on the surface of your aquarium’s water.
• Allow the bag to sit for 10-20 minutes, then open the bag and add a cup of your aquarium’s water to it. Reseal the bag and let it float again for another 10 minutes. Slowly add your aquarium's water to it, the key is patience.
• Repeat the previous step until the bag is full. Then, you can use a net to transfer the fish from the bag into the tank. Make sure not to pour any water from the bag into the tank.
• During the transport, the fish may be shy, heavy breathing, color-changing, swim on the bottom, or hiding. It's will be back to normal after 1-2 days, don't be panic

After this, your fish is free to swim around and explore his new surroundings. Leave the lights off for a few hours as your fish adjusts, and make sure to look out for any signs of aggression in your fish population. And don't feed a new fish for the first 12-24 hours.