FAQs

Customer happiness is our first priority. Tropicflow is using flat-rate shipping $21 for Live Fish. The more you add to one order, the more you save!

Quarantine is an important part of the process of shipping fish, as it helps to reduce the risk of introducing diseases or parasites into new environments. Fish that have been quarantined before shipping are generally considered to be healthier and less likely to require treatment once they arrive at their destination.

At Tropicflow, Fish will be quarantined for 2-3 days before shipping.

We offer:

• USPS Priority Mail
• Fed Ex
• UPS Air / UPS Air Saver / UPS Next Day Air

But Tropicflow highly recommends UPS Air Saver/ Fed Ex Air (a little more expensive than the other) but your fish will have a wonderful trip to a new home.

Tropicflow are using a sturdy, leak-proof container that is large enough for the fish to swim freely and have enough water to survive the journey. Tropicflow also adds an oxygen source, such as an air stone or oxygen tablets, and includes a small bag of water from the fish's tank to help it acclimate to the new environment. To avoid temperature sock, Tropicflow uses Styrofoam on all sides of the box to maintain the temperature.

Fish can experience stress during shipping due to a variety of factors, including changes in water quality, temperature, and handling practices (Betta Fish is one of them). The color will be back to normal after 3-4 days, but don't over feed the betta fish.

Tropicflow recommends that all new aquatic life be quarantined for 14 days. Tropicflow will not refund or replace any existingLive Fish, Invertebrates, or Live Plantthat is injured or become ill as a result of introducing new aquatic life to your aquarium.

Tropicflow will check your local temperature before shipping the fish. If your local weather is extremely hot, cold, stormy,...etc. Tropicflow will hold your order and contact you in case it happened.

The transit time varies on the shipping service you selected. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fed Ex, UPS). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Here is the tracking link for your order: Order Tracker

If you have a tracking number, but the status is "NOT FOUND". Mean your package is not on the carrier system yet, please wait 3-5 hours to track it again.