Refund Policy

  • To receive a full refund, orders must be canceled within 12 hours of the original purchase.
  • Cancellations made after 12 hours will be subject to a 20% restocking fee.
  • Refunds for cancellations made after 12 hours will be issued as store credit, which can be used for future purchases.
  • If any fish are deemed unsuitable for shipment due to health concerns, a refund will be issued for those particular fish to prevent the risk of cross-infection during transportation and to ensure timely delivery.