Contact information
📩 Contact Tropicflow Aquatic
Need help with an order, shipping question, product information, or a Live Arrival Guarantee claim? Our team is here to help.
📦 Shipping, Returns & Warranty Questions
For questions related to shipping, delivery, returns, warranty issues, or an existing order, please contact:
To help us assist you faster, please include your order number when contacting us about an existing order.
🐠 Product Questions
Have a question about a fish, shrimp, snail, aquatic plant, care requirement, availability, or another product on our website?
Contact our team at:
📧 tropicflow@tropicflow.com
❤️ Live Arrival Guarantee Claim
If a live fish, invertebrate, or aquatic plant arrives deceased or qualifies for a Live Arrival Guarantee claim, please submit the official Tropicflow Guarantee Form.
To qualify for the Live Arrival Guarantee, your claim must be submitted within 2 hours of the carrier's recorded delivery time.
Please include:
- Your order number
- Clear photos and/or video of the affected livestock
- A clear photo or video showing the fish or livestock inside the original unopened shipping bag
Claims submitted outside the required 2-hour window may not qualify under our Live Arrival Guarantee Policy.
📋 Submit a Guarantee Claim
If your order qualifies for a Live Arrival Guarantee claim, please use the form below.
Submit Guarantee Form📬 Mailing Address
Tropicflow Aquatic LLC
11397 Woodside Ave, Suite A1
Lakeside, CA 92040
United States