Shipping & Delivery Policy

Shipping Policy for Live Fish, Invertebrates, and Plants

Welcome to Tropicflow! We’re dedicated to ensuring the safe and timely delivery of your aquatic life. Here’s a straightforward guide to our shipping practices.

Understanding Your Delivery

Expected Delivery: We ship orders weekly from Monday to Wednesday, excluding federally observed holidays and the period from December 15th to January 15th. While we do our best to process and ship orders as promptly as possible, we are currently short-staffed, which may cause some delays. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Order Confirmation: After placing your order, a confirmation email summarizing your purchase will be sent to the email address you provided—please ensure it is accurate. In some cases, we may need to verify payment by phone or email, which could impact the shipping timeline.

Tracking Your Order: Tracking information will be provided as soon as your order is shipped. Please note that some carriers—especially USPS—may not update tracking details until the package is out for delivery, even though it is actively moving through their network. Rest assured, once you receive the tracking email, your package has been fully handed off and is in transit.

Choosing the Right Shipping Option

The health and well-being of the fish are our top priorities when selecting a shipping provider. Sometimes, we might choose a different shipper than originally requested to ensure a quicker, more reliable delivery.

The amount of time fish spend in transit is crucial to their health. Thus, Tropicflow recommends opting for the fastest shipping options, like UPS Overnight, to ensure your fish have the safest and quickest journey to their new home.

Shipping Options and Schedule

• Standard Shipping: Default USPS Priority Mail Service, if USPS doesn't  deliver to your adress and you are unable to pickup at the office due to work schedule, transit or disability, please add " send via UPS" on order note. This option is reccomended for area which temperature above 50F and below 90F.
• Express Shipping / Weather Protection: USPS Priority Mail or UPS Second Day Air depends on destination weather.
• Overnight Shipping: UPS Next Day Air. This is the recommended option for the fastest and safest delivery, fully covered by our Live Arrival Guarantee.
• We typically ship orders on Monday, Tuesday, and Wednesday. This schedule helps avoid weekend holds and ensures the well-being of the aquatic life during transit.

Orders may be delayed or held in response to extreme local weather conditions such as heatwaves, cold spells, storms, or earthquakes, prioritizing the safety of the animals.

Estimated Delivery Schedule

We appreciate your understanding and cooperation in ensuring the best possible start for your new aquatic life. Should you have any questions or need further details about our shipping policy, please feel free to contact us.

Thank you for choosing Tropicflow!

The Tropicflow Team