Shipping & Delivery Policy

Shipping Policy for Live Fish, Invertebrates, and Plants

Welcome to Tropicflow! We’re dedicated to ensuring the safe and timely delivery of your aquatic life. Here’s a straightforward guide to our shipping practices.

Understanding Your Delivery

Expected Delivery: Delivery schedules are based on the date you place your order. While we aim for accuracy, unforeseen issues like bad weather can cause delays. Your confirmation email will specify your delivery date.

Order Confirmation: Upon order placement, you'll receive a confirmation email summarizing your purchase. Payment verification may require further contact by phone or email, possibly affecting shipping timelines.

Tracking Your Order: Tracking information will be provided as soon as your shipping label is created. We strongly recommend monitoring this to ensure you're available for package receipt, safeguarding your new pets from environmental risks.

Choosing the Right Shipper

The health and well-being of the fish are our top priorities when selecting a shipping provider. Sometimes, we might choose a different shipper than originally requested to ensure a quicker, more reliable delivery.

The amount of time fish spend in transit is crucial to their health. Thus, Tropicflow recommends opting for the fastest shipping options, like UPS Overnight, to ensure your fish have the safest and quickest journey to their new home.

Shipping Options and Schedule

• Standard Shipping: Uses USPS Priority or UPS Ground services.
• Express Shipping: USPS Express or UPS 2 Days Air. Our Live Arrival Guarantee fully applies to this option.
• Overnight Shipping: UPS Next Day Air Early. This is the recommended option for the fastest and safest delivery, fully covered by our Live Arrival Guarantee.
• We typically ship orders on Monday, Tuesday, and Wednesday. This schedule helps avoid weekend holds and ensures the well-being of the aquatic life during transit.

Orders may be delayed or held in response to extreme local weather conditions such as heatwaves, cold spells, storms, or earthquakes, prioritizing the safety of the animals.

Estimated Delivery Schedule

We appreciate your understanding and cooperation in ensuring the best possible start for your new aquatic life. Should you have any questions or need further details about our shipping policy, please feel free to contact us.

Thank you for choosing Tropicflow!

The Tropicflow Team